System Builder BD is the operator of (https://systembuilder.com.bd/)
("Website"). By placing an order through this Website you will be
agreeing to the terms below. These are provided to ensure both parties are
aware of and agree upon this arrangement to mutually protect and set
expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate
stock counts on our website but from time-to-time there may be a stock
discrepancy and we will not be able to fulfill all your items at time of purchase.
In this instance, we will fulfill the available products to you, and contact
you about whether you would prefer to await restocking of the backordered item
or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on
weight, dimensions and destination of the items in the order. Payment for
shipping will be collected with the purchase. This price will be the final
price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
System Builder BD will happily accept returns due to change
of mind as long as a request to return is received by us within 7 days of
receipt of item and are returned to us in original packaging, unused and in
resellable condition. Return shipping will be paid at the customers expense and
will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be
processed to store credit for a future purchase. We will notify you once this
has been completed through email. (System Builder BD) will refund the value of the
goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
System Builder BD will happily honor any valid warranty
claims, provided a claim is submitted within 7 days of receipt of items. Customers
will be required to pre-pay the return shipping, however we will reimburse you upon
successful warranty claim. Upon return receipt of items for warranty claim, you
can expect System Builder BD to process your warranty claim within 7 days. Once
warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method (Standard Refund time 7-10 working Days)
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 1 - 5 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for
4 - 22 days. This varies greatly depending on the courier you have selected. We
are able to offer a more specific estimate when you are choosing your courier
at checkout.
4.4 Change Of Delivery Address
Orders placed before 12 PM will be dispatched the same day, otherwise,
within the next business day.
Our warehouse operates on Saturday - Thursday during standard
business hours, except on national holidays at which time the warehouse will be
closed. In these instances, we take steps to ensure shipment delays will be
kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to
change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
System Builder BD will ship to P.O. box addresses using
postal services only. We are unable to offer couriers services to these
locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are
unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock
items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please
contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from
which they will be able to follow the progress of their shipment based on the
latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible,
please reject the parcel from the courier and get in touch with our customer
service. If the parcel has been delivered without you being present, please
contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods
as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be
pre-paid, without any additional fees to be paid by customer upon arrival in
destination country
8. Cancellations
If you change your mind before you have received your order,
we are able to accept cancellations at any time before the order has been
dispatched. If an order has already been dispatched, please refer to our refund
policy.
9. Insurance
Parcels are insured for loss and damage up to the value as
stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the
courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the
courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at
[email protected]